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Client Successes

HR Investigations Task Force Eliminates Backlog, Implements Investigation Process

The Challenge

A Fortune 50 client had thousands of active HR investigations, primarily discrimination and harassment allegations, as well as a significant backlog of aging cases in excess of 90 days. The client's benchmark for its internal group assigned to close cases was 30-45 days, and the internal team was unable to meet its benchmark due to high volume and the opening of new locations. 

The Solution

Legility initially assembled a small team of four Legility attorneys with extensive employment investigations experience to work as an extension of a Fortune 50 company’s human resources and ethics group to investigate and resolve internal complaints. Legility added 14 attorneys for a short period of time to allow client to catch up on backlog and get a true understanding of the resources required to handle the overflow work.

The Results

The Legility team closed in excess of 6,800 cases in the first calendar year while the HR team focused on higher-priority work. Within six months of the engagement, Legility had the metrics to support converting the work to flat fee per investigation so the cost was predictable. The Legility team was also optimized to close cases within the 30-45 day internal goal.

A Snapshot of the HR Investigations Task Force Members:

  • Former BigLaw associate, Managing Employment Counsel for a publicly traded company.
  • Former General Counsel of a privately held national restaurant chain, worked for Legility since 2010.
  • Former Big Law associate, Office of the Attorney General, Senior Employment Counsel for large national retailer, SHRM-certified, worked for Legility since 2011.
  • Former law clerk and government attorney, associate in-house counsel with responsibility for filing discrimination charges across federal, state, and local agencies, and performing company-wide FLSA-audits, worked for Legility since 2015.

Who Works for Legility On these Investigations?

Legility attorneys working on these investigations have expertise in labor & employment law, litigation, or both. All investigators handling HR investigations have received in-depth training on HR compliance and investigation techniques. Legility's 1500+ attorneys attended leading law schools and worked on average, 7.5 years in law firms and corporate legal departments before joining us for better, more flexible work-life balance. 

Legility added 14 attorneys for a short period of time to allow client to catch up on backlog and get a true understanding of the resources
required to handle the overflow work.

6,800

Cases closed in first calendar year

The right people, process and technology deliver the right results.

About the author

Legility
Legility

Legility, a leading provider of technology-enabled legal services, provides consulting, technology, managed solutions, and flexible legal talent to corporations and law firms. The company has more than 1,000 lawyers, engineers, consultants, technology and data specialists, and operational experts serving more than one-third of the Fortune 100 and one-quarter of the Am Law 200. Legility helps its clients improve operational efficiency. By combining people, processes, and technology, Legility offers innovative and bundled solutions that align with how the legal market is increasingly looking to engage. www.legility.com

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